Shipping Policy for LunarSkyHato.com
Effective Date: December 31, 2024
At LunarSkyHato, we are committed to delivering your mountain bikes and accessories quickly and securely. This Shipping Policy details our shipping methods, costs, and delivery timeframes.
Shipping Methods and Costs
We offer multiple shipping options to accommodate your needs. Shipping costs are calculated at checkout based on the weight and destination of your order. Here are the available shipping methods:
- Standard Shipping: Typically arrives in 5-7 business days for domestic orders. Costs are calculated based on the destination.
- Expedited Shipping: Arrives in 2-3 business days. Higher rates apply, depending on the size and weight of the order.
- International Shipping: Available for select countries. Delivery time and costs vary based on your location. Customs fees may apply.
For large or bulky items like mountain bikes, additional shipping charges may apply.
Processing Time
Orders are processed within 1-2 business days after payment has been received and cleared. Orders placed on weekends or holidays will be processed on the next business day. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
Order Tracking
After your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website. If you have not received your tracking information within 48 hours of shipping confirmation, please contact us for assistance.
Shipping Restrictions
We currently offer shipping to U.S. addresses and select international destinations. If your location is not supported, we encourage you to contact us for potential alternatives or arrange for shipping via a third-party carrier.
Delivery Times
Delivery times are estimated, and we strive to meet them; however, they may vary due to unforeseen circumstances, such as weather conditions, carrier delays, or customs processing. Please allow additional time for international shipments, as they may require longer processing through customs.
- Domestic Shipments: Generally, orders arrive within 5-7 business days for standard shipping and 2-3 business days for expedited shipping.
- International Shipments: Delivery times vary. Please check with your local customs for specific delivery times.
Customs and Duties (For International Orders)
For international orders, you may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer. LunarSkyHato has no control over customs processes and cannot estimate or cover any customs fees associated with your shipment.
Lost or Damaged Shipments
LunarSkyHato is not responsible for lost or damaged items during shipping. However, if your item arrives damaged, please contact us within 7 days of delivery with your order number and photographs of the damage. We will help you resolve the issue, which may include offering a replacement or refund.
Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete at checkout. LunarSkyHato is not responsible for delays or non-delivery due to incorrect addresses provided. If an address correction is necessary after the order has been placed, please contact us immediately to update it.
Order Cancellations and Modifications
Once an order is placed, we begin processing it immediately. If you need to cancel or modify your order, please contact us within 24 hours of placing the order. After this time, changes may not be possible due to the immediate processing and shipping of your items.
Contact Information
If you have any questions regarding shipping, please contact our customer service team at:
- Email: info@lunarskyhato.com
- Phone: (540) 291-2351
- Address: 698 Back Run Rd, Natural Bridge Station, Virginia