Refund and Returns Policy for LunarSkyHato.com
Effective Date: December 31, 2024
We want you to be completely satisfied with your purchase from LunarSkyHato.com. If for any reason you are not happy with your product, we offer a comprehensive refund and returns policy to ensure your satisfaction.
Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging, including all accessories, parts, and manuals.
- Returns must be made within 30 days of the original purchase date.
Items that are non-returnable include:
- Gift cards.
- Custom or personalized products.
- Opened or used items that have been damaged.
How to Process a Return
To initiate a return:
- Contact us at info@lunarskyhato.com with your order number and a description of the item you wish to return.
- We will provide you with a return authorization and further instructions.
- Package the item securely in its original packaging and include any receipts or proof of purchase.
- Ship the item back to us using a trackable shipping service. Customers are responsible for return shipping fees.
Refunds
Once your return is received and inspected, we will send you an email notification confirming that we have received your returned item. If your return is approved, your refund will be processed to the original method of payment. Refunds may take up to 7-10 business days to appear on your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size or color, please contact us within 30 days of purchase. Exchanges are subject to product availability and may incur additional shipping fees. We will guide you through the exchange process and ensure that you receive the correct item as quickly as possible.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will provide a full refund or exchange at no additional cost to you. To expedite the process, please include photos of the damaged or defective item in your email.
Late or Missing Refunds
If you haven’t received your refund after the processing time, please check with your bank or credit card company, as there may be delays in processing. If you’ve done this and still have not received your refund, please contact us at info@lunarskyhato.com.
Contact Information
For any questions regarding our refund and return policies, please contact us:
- Email: info@lunarskyhato.com
- Phone: (540) 291-2351
- Address: 698 Back Run Rd, Natural Bridge Station, Virginia