Sales Policy for LunarSkyHato.com
Effective Date: December 31, 2024
LunarSkyHato is committed to providing high-quality mountain bikes and accessories for outdoor enthusiasts. Our Sales Policy outlines the terms under which we sell products and the expectations we have for our customers.
Order Processing
When you place an order on LunarSkyHato.com, we will process it as soon as possible. Orders are typically processed within 1-2 business days, and you will receive an email confirmation with tracking information once your order has been shipped. If there are any issues with your order, our customer service team will reach out to resolve the situation promptly.
Payment
We accept payments through various secure methods, including credit cards, PayPal, and other approved payment processors. All payments must be processed in full before we can ship your order. Prices are listed in USD, and taxes will be applied according to your location.
Product Availability
While we strive to keep our product listings up to date, stock levels can fluctuate. If an item you have ordered is out of stock, we will notify you and provide the option to either wait for restocking or choose a similar product. Refunds will be issued if the product is no longer available.
Pricing and Discounts
All prices listed on the site are subject to change without notice. Discounts and promotional offers are only valid for the period specified and may be limited to certain products or conditions.
Shipping and Delivery
We offer shipping to various locations within the United States and internationally. Shipping costs will be calculated at checkout based on the delivery address and the weight of your order. Estimated delivery times vary based on your location, but we aim to deliver your order within 7-10 business days for domestic shipments.
Order Cancellations
You can cancel your order within 24 hours of placing it by contacting our customer service team. After this period, cancellations will not be accepted as we begin the processing and shipping of orders.
Returns and Exchanges
We accept returns and exchanges for most items within 30 days of purchase. Products must be in unused, original condition, with all packaging intact. Certain items like custom bikes and personalized accessories may not be eligible for returns.
Contact Information
For any questions or concerns about our sales policy, feel free to reach out to us at:
- Email: info@lunarskyhato.com
- Phone: (540) 291-2351
- Address: 698 Back Run Rd, Natural Bridge Station, Virginia